January 22, 2018
HDJ-X5 headphones - free product exchange
We've discovered the cause of the faulty Slider End Cap found on the HDJ-X5 over-ear DJ headphones and have resolved the issue. If you own a pair of HDJ-X5-K or HDJ-X5-S headphones that don't feature the new, modified Slider End Cap, please swap them for a new pair from your dealer or retailer, free of charge. Find out how to identify potentially faulty pairs below.
As reported on 17th October 2017, we previously discovered an issue with the Slider End Cap on our HDJ-X5-K and HDJ-X5-S over-ear DJ headphones that could potentially cause certain parts to come loose. At the time, we stopped selling all HDJ-X5-K and HDJ-X5-S headphones and offered customers a refund or free upgrade.
We've since modified the product to replace the Slider End Cap which has fixed the problem and the headphones are now back on sale. Once again, we apologise for any inconvenience this issue might have caused you and we thank you for your continued support.
To ensure your HDJ-X5 headphones are equipped with the new, updated Slider End Cap, please inspect them.
Recognising the faulty Slider End Cap
Improved HDJ-X5-K and HDJ-X5-S models can be identified by a small bump on the left Slider End Cap under the ‘L’ print (see picture below). If your headphones don’t have the bump, they’re an original model and you should contact your dealer or retailer. We’re confident you’ll enjoy your new and improved HDJ-X5-K / S headphones and we apologise for any inconvenience caused.
Affected models
HDJ-X5-K and HDJ-X5-S
How to identify the model
The model name is displayed on the inner side of the Slider End Cap.
Additional Information
If you have any questions on this issue, please contact the Warranty and Service team at 800-782-7210 or visit: www.pioneerelectronics.com/PUSA/AboutPioneer/Contact+Us
Note: As of 1st April 2018, we no longer offer refunds or upgrades in response to this issue.